Two-Step Verification Frequently Asked Questions

What is MathWorks Two-Step Verification?

Using your email address and password on Mathworks.com is the first step in verifying your account. If you choose, you can include a second step as extra layer of protection. This second layer increases the security of your MathWorks Account to ensure someone doesn’t use your license or access any data you have stored in our systems.

当您通过验证码进程相信设备或浏览器时，此附加层提供保护。因为代码每次从不受信任的设备登录时都会更改，所以此代码不能被盗。结合您的密码，两步验证是对入侵者的强大障碍。

How does Two-Step Verification work?

When you opt in to Two-Step Verification, you specify one of these methods for receiving a verification code:

• 通过短信（在设置期间提供的手机号码）
• Via email message
• 通过智能手机应用程序，如Google Authenticator或Authy，生成代码

The next time you sign in using your MathWorks Account, you will be prompted for the verification code via the method you specified.

This verification code represents something only you have because we sent it directly and only to you. After Two-Step Verification is configured and each time you sign in from a new browser or device, you will need a code to enter in the system. To keep sign in simple, you can trust a browser or device and from then on, that browser or device asks for your user name and password only.

How do you turn on Two-Step Verification?

1. Sign in to MathWorks.com.
2. Go to the My Account page.
3. 转到安全设置。
4. ClickEnable.
5. Select how you want to get your codes: authenticator app, text message, or email.
6. MathWorks will send you a verification code to your chosen method.
7. Enter the verification code where prompted.

就是这样！您现在已设置为两步验证。

Additional Setup Options:

• On each device that you use, you can select totrustthe device the next time you sign in.

  SeeWhat is trust?

• 考虑添加用于获取代码的替代方法。此替代方法确保您即使您无法通过您的主要方法访问您的帐户也可以访问您的帐户。

您如何关闭两步验证？

To turn off Two-Step Verification:

1. Sign in to MathWorks.com.
2. Go to the My Account page.
3. 转到安全设置。
4. ClickDisable.
5. 您将被退出并要求再次登录以确认您是否已禁用两步验证。

您的帐户现在已关闭两步验证。

How do you change the primary method of verification?

更改接收验证码的主要方法：

1. Sign in to MathWorks.com.
2. Go to the My Account page.
3. 转到安全设置。
4. 旁边是小写，点击改变.
5. 您将被签名并要求再次登录以确认您改变了主要方法。
6. 按照提示选择并验证接收验证码的不同主要方法。

您如何设置替代方法以接收验证代码？

添加替代方法以接收验证码：

1. Sign in to MathWorks.com.
2. Go to the My Account page.
3. 转到安全设置。
4. 旁边是另一种选择，点击添加替代.
5. Follow the prompts to select and validate an alternative method of receiving verification codes.

Note: You cannot use the email address on your MathWorks Account.

您如何使用两步验证登录？

每次从任何不受信任的设备登录（见What is trust?），系统将提示您输入验证码。这是在线访问和产品内请求的情况下发生。

Sign in to MathWorks Account for online offerings

For example, MathWorks.com, MATLAB Online, ThingSpeak, and so on.

To securely sign in:

1. Sign in to your MathWorks Account.
2. MathWorks向您的主要方法发送验证码。
3. 然后，您输入在提示的验证码。
4. 接受代码后，您可以继续完成任务。

Sign in to MATLAB or MATLAB installer and activation client

To securely sign in:

1. Sign in to MATLAB or MATLAB installer and activation client.
2. You will get an error message that a code has been sent to your primary method.
3. On the error message, click好的to sign in again.
4. This time, enter your password followed by the verification code with no spaces; for example, “password123456”. After the code is accepted, you can continue with your task.

If an authenticator app is your primary method, you will have received the verification code even before this message is displayed. This allows you to sign in using the password + verification code combination the first time, without getting this message.

What is Trust?

Trust意味着MathWorks记住您已经认证了特定设备，并且在下次登录同一个设备时不会要求身份验证代码。

Trust remains in effect until you explicitly revoke that trust, or for browsers, you clear your browser cookies. Disabling Two-Step Verification on your MathWorks Account also removes the trust on all trusted devices.

How do I get an authenticator app?

The following sources can connect you with authenticator apps you can get for different smartphone types.

为什么要设置替代方法来获取代码？

如果您没有接收验证码的替代方法，则可能会发现您的主要方法您的主要方法您（例如，如果您丢失手机，或者您的电子邮件服务器已关闭），则可能会发现自己锁定。如果发生这种情况，您需要联系客户支持万博1manbetx.

使用替代方法设置，如果您的主要方法发生故障，则仍然可以访问MathWorks帐户，并且如有必要，将主方法重置为您现在可以访问的设备。

What happens if you lose your phone?

If you have set an alternative method, use that method to sign in to your MathWorks Account. After you have access, you can reset the primary method to a device you now have regular access to.

If you did not set an alternative method, call客户支持万博1manbetx.

如果你不能登录怎么办？

If you cannot sign in to your MathWorks Account, and you did not set up an alternative method or your alternative method has also failed, contact客户支持万博1manbetx.

How do I contact Customer Support?

接触客户支持万博1manbetx在www.tianjin-qmedu.com。如果您的问题发生在客户服务时间以外，请为可用代表留言，以便在最快的机会与您联系。